Terms of Service & Policies

1. Acceptance of Terms

By accessing, browsing, registering, or purchasing any web hosting services, domain registrations, or add-ons provided by BDUltrahost ("we", "us", or "our"), you ("Client", "User", or "Customer") agree to be legally bound by this agreement. If you do not agree with all terms stipulated herein, you must immediately cease usage of our services.

2. Account Registration & Security

• All clients must provide authentic, verifiable contact information including legal name, working email address, phone number, and billing location.
• You are solely responsible for maintaining the confidentiality of your client area passwords and cPanel credentials.
• Accounts found utilizing disposable emails, falsified identities, or unauthorized payment instruments will be terminated without advance notice.

3. Billing, Invoices & Payments

• Invoicing: Renewal invoices are automatically generated 14 days before your billing due date. You will receive automated email notifications.
• Suspension Grace Period: Overdue accounts receive a 5-day grace period. Accounts remaining unpaid past day 5 are temporarily suspended to protect server resources.
• Termination: Terminated hosting accounts have all disk files wiped after 30 days of consecutive non-payment.

4. Domain Registration & Ownership

• Domain registrations are processed immediately via accredited registrars upon successful invoice payment.
• Clients maintain 100% legal ownership of their domains and can update nameservers, DNS zone records, or request EPP transfer authorization codes at any time.
• External domain transfers adhere to standard ICANN 60-day post-registration lock windows.

5. Acceptable Use Policy (AUP)

To maintain optimal stability and reputation for all tenants on our shared network, the following are strictly prohibited:

• Phishing sites, malware hosting, botnets, crypto-mining, or DDoS attacking scripts.
• Sending unsolicited bulk email (SPAM) or operating unauthenticated mail relays.
• Hosting unlicensed/pirated commercial software or copyright-infringing content.

6. 30-Day Money-Back & Refund Policy

We stand behind our cloud performance. If you are unsatisfied with our shared hosting within the first 30 days of your purchase, you are entitled to a full refund of the hosting service fee.

• Refund requests must be submitted via our official Client Area ticket portal.
• Domain registration and transfer fees paid to global registries are non-refundable as domains are permanently registered under your name.

7. 99.9% Uptime Service Level Agreement (SLA)

BDUltrahost guarantees a 99.9% network and hardware uptime per calendar month. Scheduled maintenance notified at least 24 hours in advance is excluded from downtime computations.

8. Privacy & Data Security

We never sell or disclose your personal or business data to third parties. Customer data is encrypted with 256-bit SSL, and automated remote backups are securely stored on isolated off-site disaster recovery nodes.